EDI Business Analyst

Seeking an EDI Business Analyst required to respond to end-user requests for assistance in the operation and functionality as Tier I level support with EDI transactions using the Accredited Standards Committee (ASC) X12 Healthcare. Excellent customer service skills and critical thinking required to be successful. The candidate must be able to assist in clearing Tier 1 trouble tickets. The candidate must be able to effectively interact with the customer/ user and be able to refer ongoing or unresolved issues to the appropriate technical, analysis, assurance, or engineering support team. The candidate must have extensive experience working with IBM Sterling.

Location- REMOTE

Salary range of $90,000 - $110,000 and will be based on experience and technical interview.

Responsibilities:

Provide first level of support for EDI Business Analyst and system failures
Provide excellent customer service experience
Monitor EDI transactions, troubleshoot errors identify and resolve problems related to EDI processes and applications.
Maintain and Support processing of EDI transactions using the Accredited Standards Committee (ASC) X12 Healthcare, Finance and Supply Chain standards, Fast Healthcare Interoperability Resources (FHIR), the National Council for Prescription Drug Programs (NCPDP) standards, JavaScript Object Notation (JSON), and the Health Level 7 (HL7) protocol. e.g 835, 837, 275, 278, 999, 270/271 and 276/277 transaction sets.
Perform application monitoring across various platforms such as Mainframe, Windows/Linux Servers and Cloud to ensure they are running as scheduled.
Monitor EDI team mailbox, respond to requests and file correspondence accordingly.
Perform initial troubleshooting and triage for production issues to resolve, document results of triage on trouble ticket, and escalate to Tier Two when unable to resolve issues. Update and provide weekly/monthly incident and EDI Transaction and volume reports.
Provide support to all client issues and document standard operating procedures according to data requirements. Prepare all documents according to required guidelines, update and create procedures to keep documentation current.
Provide ticket statuses to customers or requestors on a regular interval until ticket is resolved. Able to identify and organize tickets according to priority
Provide Root Cause Analysis (RCA) documentation following system outages and critical incidents.

Qualifications:

Bachelor's Degree in a technical field and Five (5) years or more experience.
Must have EDI Financial and Healthcare system experience .
Must have IBM Sterling Experience.
Minimum of 5 years' experience in the EDI Healthcare or Financial field.
Ability to obtain security clearance.

Benefits Overview: Full-time employees are offered comprehensive and competitive benefits package including paid vacation, sick leave, holidays, health insurance, life insurance, military leave, training, tuition reimbursement, a wellness program, short- and long-term disability, 401(k) retirement plan with company matches/immediate vesting, commuter benefits, and more.

EEO Policy: It is our policy to promote equal employment opportunities. All personnel decisions, including, but not limited to, recruiting, hiring, training, promotion, compensation, benefits, and termination, are made without regard to race, creed, color, religion, national origin, sex, age, marital status, sexual orientation, gender identity, citizenship status, veteran status, disability, or any other characteristic protected by applicable federal, state or local law.

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